Management and support of IT solutions 24×7 from GEM System
Focus on business and leave the hardware and software worries to us. We offer round-the-clock remote monitoring of your systems from a perfectly equipped monitoring center, preventive checks and working procedures for solving your problems. If you don't want to deal with your own hardware, run your applications in our data center.
- Simple connection of applications with low requirements can be carried out in any programming language available today, or in commonly offered enterprise systems.
- More demanding and robust integrations take place using so-called integration platforms. Until recently, these occurred only in the largest companies with a very robust IT background.
- Today's integration requirements and the prices of such solutions allow integration platforms to be introduced even for medium-sized customers.
- Smooth operation of applications and systems.
- Inspection, protection and possibly repair of your IT equipment.
- Quick and professional response to defects and malfunctions.
- Peace of mind about your own business.
EXTENT OF KNOW-HOW OF THE GEM SYSTEM SUPPORT TEAM
Application servers (Apache HTTP Server, Apache Tomcat, Oracle WebLogic Server, JBoss, etc.).
Applications supplied directly by GEM System.
Red Hat Enterprise Linux operating system (and its clones).
Oracle DB (Data Guard, Oracle RAC), very strong support for Oracle database and application clusters, a number of Oracle OCP level team members.
PostgreSQL in a 24×7 cluster.
Application development technology
Our programmers have many years of experience in developing applications on various technological platforms. We master J2EE, .NET, Database development (TSQL, PL/SQL) or Oracle Forms and Reports. Through cooperation with our suppliers, we also gained knowledge in the field of Document Management system, Customer Relationship Management and iLearning corporate education system.
- Ensuring data availability
During the life cycle of the information system, the demands on it increase, it is necessary to process more data, to ensure higher throughput and availability. One of the systems that is ready for similar needs is Oracle, which offers a complete solution from a small database with hundreds of MB of data to a large DB with orders of TB of data.
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- Database management and support
We offer you several options for cooperation, from a simple form of traffic monitoring and possible notification of problems, to full supervision and database management. If you already have an existing database, we are happy to advise you on how to increase its performance, security and availability. It's up to you what you choose.
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- Optimization of systems
Transforming the existing system into a high-availability system to increase the availability of Ticketstream's services. HP and Oracle 10gR2 servers with Real Application Cluster became the basis of the highly available solution, which now provide continuous supervision, monitoring and management services using the GEM monitoring center.
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Another category solution
Administration and support
Support thanks to on-site support 24x7
Our XNUMX/XNUMX operations center is always ready to solve your network, infrastructure and application problems. The support team consists exclusively of experts, we will work immediately to solve any problems.
Monitoring
We will monitor your system and detect any problems in a short time. Our support team is ready to help you at any time and use our experience in the field of monitoring and supervising client solutions. With us, your solutions are in the hands of real experts non-stop.
System technical support
You can contact our staff at any time with requests and questions about the managed system. Technical support for the client's systems is provided at the highest level.
High system availability
High Availability is absolutely crucial for the operation of medium and large solutions. At any time, you can rely on optimization of availability, provided know-how and consultation, as well as ensuring availability itself.
System technical support
Use the consultation to set up the appropriate support that meets your expectations and capabilities. Our consultants are always ready to help your IT solve one-off problems.
Preventive activities
We will regularly maintain your systems so they are always ready to handle all your requests. We identify potential problems and address them before they become apparent.
Web/Application Hosting
We can set up and operate the hosting of your applications even in case of special requirements for which ordinary hostings are not sufficient.
Who will take care of you?
All day, seven days a week, every week of the year, our specialists from the monitoring center supervise the entrusted systems and applications of customers. In addition to monitoring, the software parts also monitor the functionality of the hardware and are ready at any time to quickly resolve critical situations at the customer's premises.